Return Policy

Last Updated: 26 June 2026

At JV Sports and Fitness LTD, we want you to be satisfied with your purchase. This policy outlines your rights and our procedures regarding returns, repairs, and refunds.

1. Consumer Guarantees (Australian Consumer Law)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item is faulty, not as described, or does not perform as promised, please contact us to arrange a remedy. We will cover reasonable return shipping costs for items confirmed to have a fault.

2. Change of Mind Returns

While we are not legally required to provide a refund or exchange if you have simply changed your mind, we want you to be happy with your gear.

  • Eligibility: We accept change-of-mind returns within 30 days of purchase.

  • Condition: Items must be in their original, unused condition, with all tags and original packaging intact.

  • Exclusions: We cannot accept change-of-mind returns for clearance items, opened hygiene/health products, or personalised items.

  • Shipping: For change-of-mind returns, the cost of return shipping is the responsibility of the customer.

3. How to Request a Return

To initiate a return, please contact our support team at [Insert Email Address] with the following information:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return (please include photos if the item is damaged or faulty).

Once we receive your request, we will provide instructions on where to send the item.

4. Processing Your Refund

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Disclaimer: This template is for informational purposes and does not constitute legal advice. You should ensure your specific business practices align with the latest guidance from the ACCC.

Would you like me to help you draft any other policy pages for the website, such as a Privacy Policy or Terms of Service?